Pretty Floor Fashion Flower Vase

We strive to ensure that every item you receive is a perfect match for your home. However, we understand that sometimes things may not work out as expected. If you find that an item is not the right fit for you, we're here to assist you in resolving the issue.

For most items, you can initiate a return for a refund within 15 days of delivery. Please note that return shipping costs will apply, and the item must be in its original condition and packaging to be eligible for return.

However, there are a few exceptions to our return policy. Clearance or SALE items, personalized items that have been customized (such as changing the light frame from chrome to gold), items that have already been assembled, and items marked as "Non-Returnable" on the product page cannot be returned.

Please be aware that any service charges collected on the order, including assembly services included with delivery, are non-refundable.

However, if your item is damaged or defective, these exceptions do not apply. In such cases, we will take care of it and work with you to find the best solution to resolve the issue.

We want you to have a hassle-free experience with your purchase, and we are committed to ensuring your satisfaction. If you have any further questions or need assistance with a return or damaged item, please don't hesitate to reach out to our customer service team.