Italian Multi Seated Velvet Fabric Sofa With Button Tufted Design

MyAashis practices 30 days hassle free return policy on all it's products with an exception of (Special Orders and Orders on clearance and promotions)** to provide best in class customer service.

To be eligible for a return, your item must be unused and in the new condition as you received it. It must also be in the original packaging and return initiated within 30 days of delivery. Also the returned product should be shipped back within 30 days from the return approval to be eligible for refund. To complete your return, we require a receipt or proof of purchase.

Defective Return Process:

1. If the order is damaged/dented during delivery then inform MyAashis about the damage by writing to order.support@myaashis.com and provide 5 or more photos/videos showing the damage with a close-up and also with the full view of the furniture. Multiple pictures/videos greatly helps in addressing the issue in a timely manner. It is advisable to report the damage within 72 hours of delivery otherwise MyAashis reserves the right to accept return if informed later.
2. Reported minor damage/dent can be repaired very easily by professional repair companies. MyAashis has nationwide partnership with furniture repair companies and will schedule a repair/inspection within a week’s time after the damage is reported.
3. If the furniture can’t be repaired then MyAashis will provide replacement pieces within a reasonable timeframe (2-12 weeks) based on the level of customization done to the furniture.
4. If the furniture design is discontinued or for some reason replacement can’t be provided then MyAashis will provide refund for the amount mutually agreed with the customer.
5. Unauthorized return (return that does not meet the above 1-4 criteria of authorized return process) will be subject to 35% restocking fees along with Return Shipping paid by customer.

 General Return Guidelines:

1. Special orders and promotional orders that are reported damaged during delivery are eligible only for Repair and Replacement. In the event that MyAashis makes an exception and accepts a return, a restocking fees of 35% of the original sales price will be applied.
2. Customers are responsible for the entire return process, which include the steps, procedures, and applicable fees in accordance with this Policy. Orders that arrive at our warehouse with any damaged or missing (misplaced) items will incur an additional fee or charge, which will be deducted directly from the refund amount.
3. Orders with open claims (i.e. orders with existing damage during delivery that result in a claim) are subject to extra charges for any additional issues caused at any point during the Return Process.
4. Refunds will only be issued following a complete inspection of each returned item at our warehouse, and customers will receive the refund, LESS the applicable fees during the Return Process.
5. Refund will be processed within 7 business days after inspection at our warehouse.
6. Orders which are REFUSED AT DELIVERY will incur 60% deduction of the sale price (10% processing fees + 20% Return shipping fees + 30% Restocking fees)

Every effort is made to provide high quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting and natural variations. Therefore the item you receive may not be an exact match to what you see on your computer screen as physical and digital colors differ slightly in some cases. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you require precise dimensions or actual upholstery color, please contact MyAashis by phone or email for further assistance or order sample swatch.

Please note: MyAashis will not be responsible for slight color variations or measurement differences(three inches or less)

For certain high value orders, MyAashis shares product picture with customers after the product is made in the factory. These pictures are taken on the factory floor and gives a very good idea of the actual product. If customer has not raised any concern after seeing the picture and later wants to return the product after delivery then 60% restocking fees will be deducted from the refund amount.

** Special Orders are orders that are customized in terms of color, leather, chaise/lounge direction, tufted buttons, layout (addition or removal of section), etc. Clearance and Promotional orders are orders that are on clearance or have promotional coupons applied to it. Special orders and Clearance & Promotional orders can’t be returned.

There is $450 redelivery charge for failed or refused delivery of orders. The redelivery charge will be paid in advance by the customer before redelivery is scheduled. 

Please refer our Detailed Return Policy for Organizing a Return and Shipping Instructions. Click here!